Infrastructure Ops Manager I - Voice/Messaging

Company Name:
Sentry Insurance
Position Type:
This position assumes a leadership role for voice and message infrastructure and takes accountability for all systems and their enhancements, all within the framework of developed policies and procedures.
Whether you're a seasoned hands on technical lead with voice systems looking to make the leap to manaement, or a manager looking for a change of venue to a world-class organization, we're looking for you to bring your leadership and subject matter expertise into Sentry's management level career opportunity.
What You'll Do
The Infrastructure Operations Manager at Sentry will:
Reviews requests for system modifications/enhancements with users and management and assigns resources. Provides input relative to the needs of system development, reviews all requirements and makes recommendations.
Reviews systems designs for achievement for objectives, conformance to standards and opportunity for improvement.
Provides technical leadership to the business organization.
Manage and administer telecommunications infrastructure and its associated software, including PBXs, VoIP, call management systems, voice mail, interactive voice response, and other telephony applications.
Manage multiple telecommunications projects concurrently. Identify potential risks and design strategies to mitigate or avoid them. Monitor and track the project progress and recommend changes to project plan in response to unforeseen changes or unexpected results.
Develop long-range telecommunications and messaging plans.
Design and oversee telecommunications projects to improve or expand the current infrastructure. Coordinates systems projects between units and provides leadership to other units when required.
Participates in the decision making for hardware and software for voice and messaging solutions.
Ensures that all systems are tuned for optimum performance.
Performs other job-related duties requiring the same general knowledge, skills and degree of responsibility commensurate with assigned level.
Research emerging products, services, protocols, and standards in support of telecommunications equipment procurement and development efforts.
Identify opportunities for greater efficiencies through process improvement, systems integration and assist in implementation of these solutions
Prepare telecommunications budget recommendations.

What it Takes
You will need the ability to work in normal office noise levels, be able to lift up to 25 pounds under 1/3 of the time; Stand under 1/3 of the time; Walk under 1/3 of the time; Sit up to 2/3 of the time; Use hands over 2/3 of the time; Reach with hands and arms under 1/3 of the time; and Talk or hear over 2/3 of the time.
Qualifications for the position include:
Bachelors Degree or equivalent work experience.
5-8 years of related work experience.
Communications and human relations skills and the ability to meet deadlines.
Experience with architecting and administering Avaya telecommunications environment.
Familiarity with contact center strategies and developing large-scale systems through the entire development life cycle desired.
Experience with VoIP, call management systems, voicemail, IVR, email, instant messaging, and MDM solutions.
Experience in deploying enterprise class solutions and understanding issues related to maintaining a mission critical system desired.
Knowledge of the acquisition, installation, maintenance, and management of telecommunications and messaging software and hardware.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems,
Ability to deal effectively with a wide range of vendors.
Desired traits include
Previous experience as a manager, especially in an IT management role.

What You'll Receive
Sentry's excellent benefits package is designed to meet today's most important needs. Benefits for full-time Sentry Insurance employees include:
Competitive Compensation
Group Medical, Dental, Vision and Life
401 (K) plan with a
match on your first six percent
Comprehensive paid training
Generous Paid-Time Off Plan
Pretax Dependant Care and Health Expense Reimbursement Accounts
How You'll Apply
Sentry Insurance has an online employment application. In order to complete it, you need to apply for a specific position. We ask that you apply for one position at a time with us; so if you are interested in several positions, please determine the position in which you are most interested and apply for that position first. If you are not selected for your first choice, we invite you to apply for the next job in which you are interested.
If this is the first time you have applied for a position at Sentry, you will be asked to register. Returning applicants will only need to provide their email address and password.

Who You'll Want to Contact
Joe Arnold at
About Sentry
Sentry employees have been helping individuals and businesses build and protect their futures since 1904. Because of the trust placed in us, Sentry is one of the largest and strongest mutual insurance companies in the United States, and is rated A+ by A.M. Best, the industry's leading rating authority.

Equal Employment Opportunity
It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Company Description:
As one of the nation's largest mutual insurance companies, Sentry Insurance offers an outstanding variety of rewarding careers that are driven by the people. We thrive off of the excellence of each other and work together to ensure our customers receive the highest quality of standards that we have to offer. Our insurance company primarily handles business to business operations and functions on three main principles; the financial
to provide superior
to our policyholders through unconditional
to uphold our personal promise to provide the highest level of service.

Founded in 1904 our specialties include: Insurance, Claims Services, Business Insurance, Risk Management, Safety Services, Business Life Insurance, Employee Benefits, State Workers' Compensation Programs, and Physical Damage

So whether you're a math mastermind, a word wizard, a talented technologist, a developing designer or a people person, we're ready for you.

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