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Travel Assistance Coordinator - 3rd Shift

Company Name:
American International Group
Travel Guard currently has an opening for a Travel Assistance Coordinator.
The key responsibilities for this position are handling incoming calls from various clientele; providing services including identity theft, concierge, worldwide assistance, and emergency travel assistance; case documentation, research, and follow up; assisting with air, car, and hotel accommodations as well as assist with reserving flights for medical emergencies. Qualified candidates must have prior customer service, be able to think out of the box, think quickly on their feet, and able to respond to high end clientele.
Must be organized, thorough, good problem solvers, and able to deal with atypical situations.
Must have superior communication skills.
Must have the ability to solve complex problems within an established protocol of procedures and possible solutions.
Must have travel experience.
1-2 years customer service experience. Travel Industry and Geography knowledge is helpful. American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
AIG Property Casualty is a global market leader, one of the few truly global property casualty franchises.
AIG Life and Retirement is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.
United Guaranty Corporation is the marketplace leader in mortgage insurance in the U.S.
Additional information about AIG can be found at - YouTube: - Twitter: @AIGInsurance- LinkedIn:
Job ID #: 103323
Employment Type: Full Time - Permanent
Location(s): WI-Stevens Point
Education Preferred: High School Diploma
Business Unit: AIG Property Casualty
Relocation Provided: No
Functional Area: Call Center
Travel Percentage: 0%

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