General Manager (Franchise-Applebees)

Company Name:
Salary period: Annual
Come Join the Applebee's Team Today!
Wisconsin Hospitality Group, LLC is looking for quality, hard-working General Managers that have an established career in leadership in the hospitality industry who also have a passion for guest service, who strives to exceed expectations, has accountability, takes time to coach and likes to have fun.
If you feel this best describes you then come join our family! Wisconsin Hospitality Group is an exciting company with two terrific concepts and more than 5,000 employees. We are a Wisconsin based company that provides many advantages over our competitors: Size, Growth, Support, and Community Involvement.
Wisconsin Hospitality Group is a local operator of 37 Applebee's Grill & Bar Restaurants & 83 Pizza Hut Restaurants in Wisconsin.
Purpose & Summary
The responsibility of the General Manager is to meet customer service guidelines and direct the operation of the restaurant, attain sales and profit objectives, maintain the highest standards of food quality, service, cleanliness and sanitation by assisting in directing and supervising management and hourly employees.
Assigned budget Minimum number of direct / indirect staff: 50 Single store responsibility
Primary Core Responsibilities
1. Ensures prompt, friendly service according to company guidelines.
2. Directs overall activities and performance of hourly staff.
3. Handles verbal guest complaints immediately, and refers verbal and written complaints to the General Manager.
4. Monitors and maintains adequate food and beverage inventories.
5. Teaches and enforces alcohol awareness. Builds a positive relationship with local authorities by seeking their assistance in alcohol related issues.
6. Assures the compliance with the local, state and federal laws, regulations and guidelines.7. Ensures timely product preparation and presentation meets company standards. Ensures product preparation meets sales volume by use of daily line checks.
8. Ensures maintenance of restaurant cleanliness and sanitation according to company guidelines and government standards.
9. Completes daily reports and documents on a timely basis.
10. Schedules staffing in an effective manner ensuring sales volume and service levels.
11. Ensures the adherence of all cash handling procedures.
12. Directs hiring, assignment, training, motivation, evaluation, promotions, discipline, and termination of restaurant personnel.
13. Maintains effective safety and security programs according to company policy and government.
14. Communicates effectively with other management staff.
15. Keeps abreast with all relative computer application, forms and spreadsheets.
16. Completes all other assigned duties and responsibilities.
Primary General Manager Responsibilities
1. Directs overall activities and performance of associates on a shift by shift basis.
2. Ensures restaurants administrative and accounting duties are promptly and properly completed.
3. Assures the compliance with the local, state and federal laws, regulations and guidelines.
4. Ensures the restaurant is meeting or exceeding operating budgets.
5. Manages all service contracts to ensure that routine and preventative maintenance occurs.
6. Monitors and manages capital expenditures within the restaurant.
7. Analyzes systems and procedures with the DO for continual improvement of earning goals.
8. Responsible for preparing/overseeing and submitting of accurate daily/weekly/monthly paperwork to the DO.
9. Maintains adequate inventory (food and beverage) levels. Supervises inventories and estimates food and beverage needs and costs. Uses PC to facilitate collection and analysis of information. Maintains knowledge and ability on all forms inventory.
High school education or equivalent is required. Continuing education is desired. Some coursework in basic management principles including finance, accounting, and human resources. Three years full service general management experience in the restaurant industry. Two years management experience, with a minimum of three months each in all of the following operational areas; Kitchen, Bar, Front of House Operations and Financial/Human Resource and Systems Management is required. Strong Leadership skills; demonstrated ability to lead people and get results through others is required. Must be able to speak, read, write, and understand the primary language(s) of the work location. Ability to speak Spanish is a plus. Ability to exhibit a professional image is required. Ability to exert well-paced mobility for periods of up to six (6) hours in length and have the ability to lift 10 pounds frequently and up to 50 pounds occasionally. Ability to have the stamina to work a minimum of 50 hours a week.
Full Benefits:
Bonus Program
Perk Program
Meal Discount
About Company
This Company is an independent franchisee of Applebee's International, Inc.
EEO Information
Wisconsin Hospitality Group is an Equal Opportunity Employer.
Requisition Number: 14-0646 Brand: Applebee's Company: Wisconsin Hospitality Group Title: General Manager (Franchise-Applebees) City: Stevens Point State: WI Country: United States

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