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Collections Representative

Company Name:
Associated Bank
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.
JOB SUMMARY
Under the direction of the Collections Supervisor, collect delinquent loans on a timely basis by working with customers to bring accounts current within department policy and procedure, and maintain department goals while delivering an exceptional customer experience during every interaction.
KEY RESULT AREAS
Customer Service
Regulation and Compliance
Communication
Documentation
JOB ACCOUNTABILITIES
1. Collect delinquent accounts at department and compliance standards.
2. Contact delinquent loan customers daily by telephone via the auto-dialer and/or dial directly to resolve delinquency issues. Plus, handle incoming calls from account holders or colleagues.
3. Document all conversations, information, and account changes via the system to ensure a complete and accurate record of the delinquency and its resolution.
4. Meet department goals for delinquency resolution by contacting and resolving the greatest number of customer issues to reduce bank risk.
5. Submit referrals to the proper departments to resolve issues related to misapplied payments forced place insurance, escrow inquiries, etc.
6. Assist in the training of new associates.
Required Education: High School or equivalent combination of education and experience
Preferred Education: Associate's Degree or equivalent combination of education and experience Or Technical Diploma
Required Experience: Less than 2 years Customer service, telemarketing, or office support
Preferred Experience: 2-4 years Customer service, telemarketing, or office support
Special Skill Requirements:
Verbal Communication
Written Communication
Operate Office Equipment
Microsoft Office
Mathematical
Analytical
Other Duties and Responsibilities
Performs other duties as assigned.
Job Requirements
Adherence to Company policy and procedures is required.
Perform duties in accordance with the Vision & Values of Associated Banc-Corp.
Regular attendance is required.
Basic math and reading skills, and attention to detail.
Use of basic office equipment (e.g., photocopier, voice mail, "fax" machine, calculator, multiple line telephones, typewriter, computers etc.).
Represent the organization in a professional and positive manner.
Maintain credit exception approval percentages within corporate approved guidelines
Job: Collections
Title: Collections Representative
Location: Wisconsin-Stevens Point
Requisition ID: 1412507

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